Booking terms
By booking an experience at Finca Amor Platánico you accept these terms. They cover how a booking is confirmed, how payment works, the cancellation window, what happens if the activity has to be suspended, and how the Canary Islands resident discount is verified.
How a booking is confirmed
Your booking is confirmed once payment is completed and you receive the confirmation email with your booking code. Until that email arrives, your place is not guaranteed.
Places are held for fifteen minutes while you complete payment. If payment is not completed within that time, they are released again.
Prices and payment
Prices are shown in euros and include applicable taxes. For now payment is made at the farm on the day of the visit: nothing is charged when you book. We accept cash and card. When we enable payment through the website we will say so here and on the booking form itself.
Canary Islands residents get a special price. When booking you must state how many people in the group are residents, and this will be verified with ID on the day of the visit. If it cannot be verified, the difference is payable at the farm.
Cancellations by the customer
While payment is made at the farm on the day of the visit, there is no advance payment to refund: it is enough to let us know within the notice period. The percentages in the table will apply once we enable payment at the time of booking.
Bookings can be cancelled free of charge up to 48 hours before the start time of the experience, with a full refund of the amount paid.
| Notice | What happens |
|---|---|
| 48 hours or more | Free cancellation and a 100% refund. |
| Between 24 and 48 hours | 50% refund of the amount paid. As an alternative, a free change of date may be offered, subject to availability. |
| Less than 24 hours or no-show | No ordinary refund applies, without prejudice to the rights the consumer has by law. |
Weather and outside causes
The safety of our visitors comes first. If adverse weather, an official alert, the state of the access roads or other extraordinary circumstances make it impossible to run the experience safely, Amor Platánico may suspend or cancel the visit.
If that happens, you can choose between moving your booking to another available date at no extra cost or receiving a full refund of the amount paid.
Light rain or changeable weather does not in itself mean the experience is cancelled, as long as it can go ahead safely and in suitable conditions.
Cancellations by Amor Platánico
If Amor Platánico has to cancel a visit for operational reasons or because of circumstances that prevent the booked service from being provided, you will be offered a change of date or a full refund of the amount paid.
How to tell us about a cancellation
Cancellations or requests to change a booking must be sent through the same channel used to make the booking, or to the official contact details of Amor Platánico.
Right of withdrawal
Under Article 103.l of the Spanish consolidated Consumer Protection Act, leisure services tied to a specific date or period are excluded from the fourteen-day right of withdrawal. The cancellation policy described above applies instead.
During the visit
- This is a working farm: please follow the guide’s instructions at all times.
- We recommend comfortable closed shoes.
- Children must be accompanied by a responsible adult.
- Tell us about allergies or intolerances when booking so we can adapt the tasting.
- Please be on time: groups are small and we set off at the scheduled time.
Photographs
We occasionally take photographs during visits. If you would rather not appear, just tell us and that is absolutely fine.